Privacy Policy

Effective date: [Month Day, Year] • This is a general template — have your attorney review before launch.

Who we are

On The Mend is a brand of Compassion Consulting and Distribution LLC ("we," "us"), 1900 E Howard Ln, Building E, Pflugerville, TX 78660. This policy describes how we collect, use, and protect your information when you use OnTheMendCo.com.

Information we collect

Information you provide: name, email, shipping and billing address, phone number, and order details when you make a purchase, join our email list, or contact us.
Payment information: processed securely by our payment providers (e.g., Shopify Payments); we do not store full card numbers.
Automatic information: device, browser, IP address, and site-usage data collected via cookies and similar technologies, including analytics and advertising tools such as Google Analytics, Google Ads, and Meta Pixel.

How we use information

To process and ship orders, provide receipts, and offer customer support
To send order updates and, with your consent, marketing emails or texts (unsubscribe anytime)
To improve our website, products, and advertising, including measuring ad performance
To prevent fraud and comply with legal obligations

Sharing

We do not sell your personal information. We share it only with service providers who help us operate (payment processing, shipping carriers, email platforms, analytics and advertising partners), and when required by law.

Cookies & choices

You can control cookies through your browser settings and opt out of interest-based advertising through the tools provided by Google and Meta. Email marketing includes an unsubscribe link in every message; reply STOP to end texts.

Data retention & security

We keep order records as required for tax, warranty, and legal purposes, and use commercially reasonable safeguards to protect your information.

Your rights

Depending on your state, you may have rights to access, correct, or delete your personal information. Contact us to exercise these rights.

Children

Our site is intended for adults and we do not knowingly collect information from children under 13.

Changes & contact

We may update this policy and will post changes here. Questions: contact us at [support email] or 512.543.1363.